General terms and conditions of use for Loovibe
General Terms
In case of any discrepancies resulting from the translation, the
wording used in the English version of the terms and conditions shall
take precedence. These are the general terms and conditions of use for
the online offer of the android application, referred to as the
"Dating App" (hereinafter referred to as the "App"). The App is
operated by Loovibe and provides an interactive online communication
platform, which includes the exchange of text-based messages and the
presentation of user profiles. The App allows the use of different
features and services that cater to the specific interests of the
users. The App may be advertised under various brand names, which may
also be subject to trademark law.
The App is exclusively
for individuals who have reached the age of eighteen (18) and are
considered consumers as defined by Bulgarian Civil Code (hereinafter
referred to as "Member" or "User"). Registration and/or use of the App
for commercial or professional purposes, including the sending of any
form of advertisement (e.g., via news, etc.) to other users of the
App, is strictly prohibited.
1. Terms of Use
1.1 By registering as a user and creating a user account in the
Loovibe, the user agrees to be bound by these terms and conditions
(hereinafter referred to as "Terms"). The user can access the
provisions of these Terms at any time, review them in detail, and
print or save a copy for their records. Unless otherwise specified in
these Terms or on the Loovibe's individual pages, these Terms apply to
the use of all features, content, functions, and services
(collectively referred to as "Services") provided by the Loovibe.
2. Registration
2.1 In order to use the Services, users must create a profile that
includes electronic image files that represent their profile, as well
as textual descriptions. Users must be at least eighteen (18) years
old to register as a user of the Loovibe. While Loovibe reserves the
right to verify a user's age using suitable official documentation, it
is not obligated to do so. Users must accurately and completely fill
out the electronic registration form provided by the Dating App in
order to register.
2.2 By registering, users affirm that
they are of legal age and fully capable of entering into this
agreement.
3. Establishment of User Agreement
3.1 To enter into the agreement for the use of the Loovibe, users must
install the software provided by the Loovibe on their mobile device,
which enables communication within the network. Users must also
register themselves within the network using the software provided.
3.2
Users do not have an inherent right to enter into a usage contract.
Loovibe reserves the right to refuse a user without providing a
reason. If Loovibe rejects a user, all data provided by the user
during registration will be promptly deleted.
4. Free Basic Membership and Paid Services
4.1 Our free service agreement enables registered users to access the
basic features of our dating app (basic user). This includes the
ability to view other user's data such as image and text files and to
communicate with them through electronic messages within the app until
the in-app credits are spent. While we provide the technical services
to enable communication, we do not guarantee any success in finding
matches, marriages or other forms of matchmaking.
4.2 In
addition to the free basic membership, users can choose to purchase
additional services from our app for a fee. The pricing and details of
these services can be found on our app or within the app's
description. The fees can be used for single or multiple uses of a
service, as a credit for one or more services, for time-dependent use
(e.g., days, weeks, etc.), or other forms of use. Supplementary terms
and conditions of the respective provider that regulates the
applicable payment modalities apply to the fee-based additional
services. The user must agree to these supplementary terms before
claiming the services, which results in a paid usage relationship. All
fees are due upon the conclusion of the contract unless the applicable
supplementary terms contain any deviating regulations.
4.3
The content and scope of the basic functions and the additional paid
services offered by our app may be modified, restricted, extended, or
discontinued at any time due to continuous further development. If
users have already paid fees for services that are subsequently
restricted or discontinued or whose use is possible in the future free
of charge, the user may require credit to other paid services or a
proportionate repayment, if applicable. Any further claims of the user
are excluded.
5. Cancellation/Termination of Contractual Relationship
5.1 Our free basic membership runs indefinitely and can be terminated
by the user at any time, simply by deleting the user account in the
app's settings, or by sending an email to our customer support team at
[email protected]
or using our
customer support page.
5.2 Ordinary termination of chargeable usage conditions
is not applicable if the user has subscribed to a subscription.
Subscriptions will be automatically extended depending on the chosen
period, provided the user does not terminate it within 24 hours'
notice of expiration. Termination of paid usage relationships does not
affect the existence of free basic usage and the use of basic
functions. To terminate the basic user, the user can delete or cancel
their profile according to clause
5.3. Extraordinary
termination without notice for good cause remains unaffected and is
governed by statutory provisions.
6. Checking, Blocking, Deleting and Securing User Data
6.1 We reserve the right, but are not obligated, to check user data
and content for compliance with our terms and conditions and
applicable laws, and to block or delete any content that violates
them, in whole or in part.
6.2 Users are responsible for
backing up their data if desired. Loovibe does not provide data backup
services and assumes no liability for the non-recovery of user data,
including databases, in case of data loss or damage. Our liability is
excluded, particularly if any damage to the user results from their
failure to back up their data, which would otherwise have enabled them
to recover lost data at a reasonable cost.
7. Access and Account Security
7.1 The user is responsible for maintaining the confidentiality of
their account access information, including passwords, and shall not
share them with any third party. The user must keep their access
information secure and change their passwords regularly, at least
every three months.
7.2 If the user shares their access
information with third parties or otherwise allows them to use or
access their account, we reserve the right to temporarily or
permanently suspend or terminate the user's account without prior
notice.
7.3 If the user suspects that their account access
information has been compromised or used by a third party, they must
immediately notify us through our designated channels.
7.4
The user is solely responsible for any activity that occurs under
their account, including any unauthorized activity, and shall
indemnify us against any claims by third parties, including legal fees
and expenses, resulting from such activity. However, we will not be
liable for any loss or misuse of the account access information.
8. Data Collection and Protection of Personal Information
8.1 Our app collects, processes, and uses personal information in
accordance with the user's granted consent and legal provisions (such
as the GDPR). Without explicit consent, we only collect and use
personal information to the extent that it is necessary for the
execution, use, and, if necessary, settlement.
8.2 Our
privacy policy provides information on which data we collect, store,
and process, for what purposes, which minimum data is required, which
additional voluntary data users may provide, and how we ensure the
security of personal information. We also provide technical
information regarding data protection, such as cookies and log
files.
8.3 Please be aware that any data published by users
on our app after approval are made available voluntarily to a broad
public.
8.4 We take measures to protect user data,
including the use of firewalls and other protective devices. However,
it is impossible to guarantee the highest possible security standards
against unauthorized third-party access (such as hackers). We are not
responsible for any unauthorized access to stored data, even if it
results from unintentional circumvention of our security measures.
9. Liability of Loovibe
9.1 Loovibe assumes no responsibility for the accuracy, completeness,
currency, or legality of the data and content posted by users. This
includes instances where such content infringes on the intellectual
property rights (such as trademarks, copyrights, etc.) or personality
rights (such as the right to privacy, right to publicity, etc.) of
third parties. Loovibe is not responsible for any misuse of the
content posted by users by other users or third parties.
9.2
Loovibe does not pre-screen the data and content posted by users.
Loovibe has no control over the content of linked third-party
websites, and does not carry out any prior checks. Loovibe is not
capable of or obligated to carry out ongoing checks of the content of
third-party users or the content of linked third-party websites.
9.3
If Loovibe becomes aware of any legal violations in the content posted
by users or on linked third-party sites, it will remove such content
and/or links within a reasonable period of time and take all necessary
technical and personnel measures to prevent similar legal violations
in the future. Users are also obligated to provide all requested
information to Loovibe regarding any complaints of content that
infringes their profile or has been discontinued. Users are expressly
required to cooperate in the removal of any legal violations.
9.4
Loovibe is not responsible for the uninterrupted availability or
accessibility of the app, technical transmission delays or failures,
or for the proper functioning of internet infrastructures or
transmission paths. Loovibe is not liable for any interruptions in the
availability of the app that are necessary due to maintenance work.
9.5
Loovibe is not liable for any damages caused by force majeure, war,
terrorism, natural disasters or other events that were not foreseen by
Loovibe (such as strikes, lockouts, power failures, traffic
disruptions, public orders, etc.).
9.6 Loovibe shall be
liable for damages resulting from injury to life, body, or health in
accordance with statutory provisions. The same applies to damages
caused by intentional or grossly negligent acts. In the case of a
simple negligent breach of a material contractual obligation (cardinal
obligation), the liability of Loovibe is limited to the replacement of
the foreseeable, typically occurring damage. Liability under the
Product Liability Act remains unaffected by the above provisions.
Furthermore, any further liability of Loovibe is excluded.
9.7
If the liability of Loovibe is excluded or limited, this also applies
to Loovibe's employees, staff, representatives, and agents.
10. Guarantees of the user
10.1 The user agrees to provide accurate and truthful information
during registration and any further updates of personal information.
The user further warrants that any profile image or other image files
transmitted represent only themselves and will not be reproduced or
used by any third party.
10.2 The user guarantees that any
content they post on the app complies with all applicable legal
regulations, including but not limited to those outlined in Bulgarian
Personal Data Protection Act (PDPA), Electronic Commerce Act (ECA),
Electronic Governance Act (EGA), Electronic Communications Act (ECoA),
Consumer Protection Act (CPA), and the Advertising Act (AA).
10.3
The user warrants that all content, including but not limited to their
profile, texts, photos, graphics files, links, trademarks, etc. posted
on Loovibe are not protected by third parties (such as personality,
trademark, copyrights, etc.) and do not infringe upon any third
party's rights.
10.4 The user is responsible for ensuring
the technical integrity and virus-free nature of any content they post
on Loovibe. The user is liable for any damages that may result from
errors, viruses, worms, Trojans, or any other harmful content
contained in their postings, unless such damages are not within the
user's control.
11. Responsibility and obligations of the user Liability of Loovibe
11.1 The user may only use Loovibe services for private purposes in
accordance with the terms of the agreement. The user is solely
responsible for all content posted on Loovibe.
11.2 The
user may only add content (including texts, photos, illustrations,
symbols, etc. in any form) to Loovibe, provided they have the rights
required for publication.
11.3 The user may only send
messages of any kind (messages, etc.) to other users of Loovibe for
the purpose of private communication. The user must refrain from any
untruthful, offensive, harassing, defamatory, sexist, racist,
extremely political, extremely religious, or extreme ideological
expressions, or utterances that mislead the recipient of the message.
The User shall be responsible for the responsible use of the
communication means made available to him or her.
11.4 The
user is not allowed to transfer personal data of other users (e.g.,
names, photos, telephone, and fax numbers, address data, e-mail
addresses, etc.) or personal messages of other users of Loovibe (e.g.,
messages, etc.) without express prior explicit consent of the data
subject or to make it accessible to third parties.
11.5 The
user may not publish, exchange, or otherwise make access to any
Loovibe access data (including passwords) including his or her own
access data for Loovibe, codes, or serial numbers of any kind.
11.6
The user may not place any links on websites with illegal content on
Loovibe. Likewise, users are prohibited from making any expressions,
offensive, harassing, defamatory, sexist, racist, extreme political,
extreme religious, or extreme ideological expressions within the
software in the user profile or otherwise on websites.
11.7
Setting the following contents to Loovibe is not permitted to the
user, regardless of the form (e.g., in his or her own profile, in
messages, etc.), without this list being final: Propaganda Means,
Unconstitutional Organizations, Incitement, misleading or
impersonating content, violence, threat, violation of human dignity,
erotic representations of minors, pornography, advertisement or
promotion of drugs, drugs or illicit substances of any kind in an open
or concealed form, as well as criminal contents of any kind.
Prohibition also extends to content that has satirical or criticizing
the above circumstances.
11.8 Advertising by users – in
whatever form -, in particular, but not exclusively, the sending of
notices with commercial or otherwise company-related content
(advertising, personnel recruiting, chain letters, pyramid schemes,
competitions, lotteries, betting games, snowballs systems, etc.) to
other users of Loovibe, as well as the use of personal data of other
users (in particular names, photos, telephone, and fax numbers,
address data, e-mail addresses, etc.) for commercial purposes of any
kind (especially advertising), is prohibited.
12. Prohibition of Electronic Attacks
The user is strictly prohibited from carrying out any electronic
attacks on the application servers, databases, network, or individual
users. Any user found to be involved in electronic attacks will be
immediately excluded from the platform (termination without notice)
and will be prosecuted to the fullest extent possible under civil and
criminal law. The following list is not exhaustive and includes, but
is not limited to:
-
Attempting to bypass, overcome, or disable application's security
measures
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Intercepting or attempting to intercept personal messages intended
for other users
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Using computer programs (such as crawlers, spiders, bots) to
automatically read, store, modify, or forward data from
application's databases or to automatically post content (in
profiles, messages, etc.)
-
Deliberate use or dissemination of data or content that could
jeopardize the operation of application's data center, data network,
or the devices of individual users (such as spamming or mail bombs,
viruses, worms, Trojans, etc.)
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Intentional use of links, programs, or other techniques that could
harm application's servers, databases, networks, or individual users
- Brute force attacks
- Phishing
13. Legal consequences in case of violation of these terms and
conditions
13.1 If a user violates one or more provisions of clauses 10 to 12 of
these Terms of Use, Loovibe may take action such as blocking or
deleting affected content. In cases of serious infringements, Loovibe
may terminate the use agreement without notice. However, any payment
obligations that have been reasonably paid for usage will still need
to be fulfilled by the user.
13.2 The user is responsible
for indemnifying Loovibe against any claims made by third parties
against Loovibe, their legal representatives, and/or fulfillment aids,
as a result of the user breaching legal regulations (e.g. Bulgarian
Personal Data Protection Act (PDPA), Electronic Commerce Act (ECA),
Electronic Governance Act (EGA), Electronic Communications Act (ECoA),
Consumer Protection Act (CPA), and the Advertising Act (AA)),
contractual obligations, assurances, guarantees, or any other reasons.
This includes the costs of necessary legal defense (legal and judicial
costs at the statutory rate) on first demand. The user must also
assist Loovibe in the defense of such third-party claims to the best
of their knowledge and provide necessary information and/or
information for this purpose.
13.3 Loovibe reserves the
right to assert further claims such as damages or omission, and to
reimburse a criminal complaint. This means that users may face legal
consequences beyond what is stated in these terms and conditions if
they violate them.
14. Inclusion of third parties
14.1 Loovibe may transfer some or all of its rights and obligations
under this Agreement to third parties as long as it is reasonable for
users and does not negatively impact them, and as long as it does not
affect the provision of services or the fulfillment of other
contractual obligations of Loovibe. However, the protection of data
shall remain unaffected.
14.2 The user is not permitted to
transfer any of their rights and obligations under this Agreement to
third parties, whether in whole or in part.
15. Change of terms and conditions
We reserve the right to update or modify these Terms and Conditions at
any time if it is in the best interest of our company. Such updates or
modifications may be made to comply with legal requirements, to add
new features to our platform, or due to changes in our business
processes.
The revised terms will be communicated to you at
least two (2) weeks prior to their effective date via email or within
the app. If you do not object to the revised terms within two (2)
weeks of receiving the notice, you are deemed to have accepted the
changes. If you do not agree to the revised terms, you may terminate
your usage of our app or we may terminate our relationship with you.
We will notify you separately of the significance of the two-week
period and the implications of not objecting to the revised terms.
16. Severability clause
If any provision of these Terms and Conditions is found to be
unenforceable or invalid, the remaining provisions shall remain in
full force and effect. The unenforceable or invalid provision shall be
replaced by a valid and enforceable provision that best achieves the
intended purpose of the original provision. This provision applies in
the event that any part of these Terms and Conditions is found to be
incomplete.
17. Loovibe - Chat, Flirt, Fun: Commitment to Child Safety
At Loovibe, our primary goal is to foster a fun and engaging community. The safety of our users is the foundation of that community, and we have an absolute zero-tolerance policy regarding any form of child sexual abuse and exploitation (CSAE). We are steadfast in our commitment to protecting children and proactively combating the spread of child sexual abuse material (CSAM).
Our comprehensive safety strategy is built on the following pillars:
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1. Robust Age Verification
To use Loovibe, all users must be at least 18 years old. We employ age-gating mechanisms to prevent underage individuals from accessing our platform. Any account found to be operated by a person under the age of 18 will be immediately terminated.
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2. Proactive Detection and Moderation
We utilize a multi-layered approach to detect and remove harmful content and behavior before it can cause harm.
Advanced AI and Hashing Technologies: Our platform integrates sophisticated AI-powered scanning tools and industry-standard hashing technologies (such as PhotoDNA) to automatically detect, flag, and block known CSAM from ever being uploaded or shared.
Trained Human Review Teams: Our systems are supported by a dedicated team of trained human moderators who operate 24/7. They review flagged content, investigate user reports, and make informed decisions to enforce our policies swiftly and accurately.
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3. Easy-to-Use Reporting Mechanisms
We empower our users to be our partners in safety.
In-App Reporting: Every user profile and piece of content within the Loovibe app has an easily accessible reporting tool. Users can report any content or behavior they believe violates our policies, including harassment, inappropriate content, or suspected underage users.
Prioritized Review: Reports related to child safety are given the highest priority. Our moderation team reviews these reports immediately to take decisive action.
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4. Strict Enforcement and Immediate Termination
Our policy on child exploitation is strict and non-negotiable.
Zero-Tolerance Enforcement: Any user found sharing, creating, or engaging with CSAM, or attempting to solicit a minor, will be permanently banned from the Loovibe platform without warning.
Device and IP Blocking: In addition to banning the account, we may also take steps to block the associated device and IP address from accessing our services in the future.
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5. Cooperation with Law Enforcement and NCMEC
We recognize our legal and moral obligation to combat CSAE on a global scale.
Mandatory Reporting: We are legally required to and will report all instances of apparent CSAM to the National Center for Missing & Exploited Children (NCMEC), which works directly with law enforcement agencies worldwide.
Full Cooperation: We cooperate fully with official law enforcement investigations and will provide data as required by law to help hold perpetrators accountable.
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6. Our Ongoing Commitment
The digital landscape is always changing, and so are our safety efforts. We are committed to continuously updating and improving our technologies, policies, and partnerships to ensure Loovibe remains a safe platform for all our users.
If you have any safety concerns or wish to report a violation of our policies, please do not hesitate to use the in-app reporting features or contact our support team directly at any time.
Contact Us: https://loovibe.com/contact.html
Last updated on 2025-06-30